FAQ

FREQUENTLY ASKED QUESTIONS

 

BUSINESS LISTING

How can I list my business on Singapore Business Directory?

  • It’s quick and easy to list your business here for free. Don’t forget to add content to your listing including a description, images and deals.

How can I advertise with Singapore Business Directory?

  • We have a wide range of advertising products to make your business stand out and expose you to a wider audience. Please contact our sales representative to find out more.

How do I manage my business listing?

  • To add or edit content on your listing, login and update your listing in your Account dashboard.

What are the business listing rules?

  • So our business listings get your message across quickly and effectively there are a few rules to keep them in order.
    • The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.
    • A business can only have one Premium or Free listing per business. You can only purchase a Premium listing under another physical location if you have an office, franchise or place of operation in that location. Proof of this will be required.
    • Each listing requires a business name, physical address (no PO Boxes) and phone number. An email address is advisable if you have one. If you’re a dot-com business we’ll need your head office address. If for any reason you don’t want to display your address it can be suppressed.
    • If you want to market beyond your physical address you can purchase a premium listing package.

RATINGS AND REVIEWS

Why does Singapore Business Directory let people rate and review businesses?

  • Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers, the only difference today is that it happens online. So Singapore Business Directory’s business reviews help consumers and businesses.
  • Ratings and reviews allow consumers to give businesses constructive feedback, letting them know if consumers like what they’re doing and giving businesses a chance to respond. Read more at our review guidelines.

Can businesses receive alerts when a review about them is published?

  • Yes. If you have a business already listed on Singapore Business Directory, open your business page and click “Claim this listing”. Once you’ve claimed it you’ll receive free email alerts whenever a new review about your business is published.
  • If your business isn’t listed on Singapore Business Directory, list your business here for free.

How should businesses handle negative reviews?

  • It’s impossible to keep all customers happy all the time, so here are some tips for dealing with negative reviews:
    • If you want to respond to the reviewer, add a comment under their review explaining your side of the story.
    • Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review.
    • If you’re a paying advertiser you can select your favorite review to appear at the top of your reviews and on the search results page.
    • The most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.

ADDING OR CHANGING INFORMATION

My business has closed down or changed management. How can I let Singapore Business Directory know?

The business I’m looking for isn’t listed on Singapore Business Directory. How can I get it added?

  • We’d love to hear from you if you find we’re missing a business.
    • If you’re not the business owner, report a missing business here.
    • If you are the business owner, list your business here.

I’ve found a business with duplicate listings. How can I let Singapore Business Directory know?

  • Flag any duplicate listings with our Contact Us form and we’ll remove them as soon as possible.
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